Scott Mobile is a Kiwi-owned provider of Mobile and Fibre Broadband solutions for homes and businesses across New Zealand.
Contact Info
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Mon–Fri, 9:00–17:00
Last updated: 14 Oct 2025
These Terms apply when you use our consumer services and plans. If you’re on a business plan, please see our Business Terms. Capitalised words have the meanings given in the Glossary.
We connect you to reliable mobile, broadband and voice services. You pay monthly (unless you’re on Prepay), keep your contact/billing details up to date, and use our services lawfully. If you end a fixed-term plan early, an Early Termination Charge (ETC) may apply. We can make changes; if a change disadvantages you, we’ll give notice (usually 30 days). For IP-based voice, emergency calling may be affected during power cuts—please consider backup options if needed.
This summary helps you skim the essentials. The full Terms below are the legally binding version.
1.1 You must be at least 18 years old to take up our services.
1.2 These Consumer Terms apply to services provided on consumer plans. For business plans, please refer to our Business Terms.
1.3 During a support call, our agents may remotely access your SC Internet-supplied modem to diagnose issues. We do not access your personal data or browsing history. You may opt out by contacting us.
1.4 You agree to use services lawfully and not in a way that harms, interferes with, or degrades our network or other users’ experience.
2.1 Your contract starts when your service becomes active unless your Specific Terms say otherwise.
2.2 If you choose a fixed term, you agree to receive services for that whole period. After the term ends, your service continues month-to-month until cancelled.
2.3 Unused entitlements do not carry over unless your plan specifically says so.
3.1 We’ll provide services with reasonable skill and care and in a reasonable timeframe. Some outages or maintenance windows are unavoidable. We cannot guarantee uninterrupted service or that it will always meet your specific needs.
3.2 We choose the technologies we use. You must provide information, assistance, and consents needed to install equipment or deliver service. Your devices must be compatible with our network.
3.3 Emergency calling: IP-based voice services rely on power and connectivity; during a power cut your phone service may not work. Consider backup options if you rely on voice for emergencies.
4.1 Unless you’re on Prepay, we bill monthly by post or online. For online bills, we’ll notify you by email and/or SMS. Paper bills may incur a fee.
4.2 You can change billing method; switching to paper may require advance notice.
4.3 You must pay on time. If you don’t, we may: (a) charge a late fee, (b) suspend/cancel service, and/or (c) refer the debt to a collection agency.
4.4 If you pay less than the full amount, we may allocate the payment across your outstanding balance as we consider reasonable.
4.5 All charges include GST unless we say otherwise.
4.6 You’re responsible for charges incurred using your service, except where caused by our error/negligence or by unauthorised use not due to your negligence.
4.7 We do not pay interest on credit balances or deposits. We may charge a reasonable fee for managing inactive accounts. Unused Prepay credit is non-refundable.
5.1 You authorise us to run credit checks and conduct ongoing credit assessments. If you don’t meet our requirements, we may restrict or stop your service.
6.1 Beneficial/neutral changes: we may make these without notice.
6.2 Disadvantageous changes: if a change would disadvantage you, we’ll give 30 days’ notice (or as much notice as reasonably possible).
6.3 Changing your plan: you may change plans; additional terms may apply. A transfer fee may apply on fixed terms.
6.4 Moving premises: please give at least one month’s notice.
6.5 Discontinued plans/services: if we retire a plan/service, we may move you to a comparable alternative.
7.1 If you cancel a fixed-term plan early, an Early Termination Charge (ETC) may apply. If you cancel because of a disadvantageous change under 6.2, no ETC applies (you still pay amounts already owing).
7.2 To cancel a service, provide 30 days’ notice. Charges may apply for the full notice period even if you request earlier disconnection.
7.3 We may restrict, suspend, or terminate your service for the reasons below. If we cancel your service, unused entitlements are lost.
| Reason | Early Termination Charge |
|---|---|
| Health or safety risks | No |
| Service/plan no longer available | No |
| Payment failure | Yes |
| Inappropriate/illegal use | Yes |
| Reselling/resupplying without permission | Yes |
| Failure to follow reasonable instructions | Yes |
| Credit risk | Yes |
7.4 We may immediately terminate for prohibited activities (e.g., sharing objectionable content, attempting unauthorised access).
7.5 We may set conditions/fees for suspension or reconnection.
8.1 Do not tamper with our equipment; only us or our agents may repair it.
8.2 You’re responsible for our equipment if lost, stolen, or damaged while in your possession.
8.3 If installation is needed, you must obtain any third-party consents (e.g., landlord).
8.4 Phone numbers are allocated for your use; you don’t own the number.
8.5 You’re responsible for premises wiring. If a reported fault is due to internal wiring/devices, a charge may apply.
9.1 Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (unless you acquire services for business purposes, in which case those Acts do not apply).
9.2 Your liability: you’re responsible for breaches of this Agreement, except where caused by us.
9.3 Our liability: to the extent permitted by law, we are not liable for indirect or consequential loss, loss of data, loss of profits, or losses outside our reasonable control. Where liability cannot be excluded, it is limited to direct losses and, at our option, re-supplying the services or paying the cost of re-supply.
10.1 You’re responsible for safeguarding access codes and passwords.
10.2 No network is perfectly secure; we implement reasonable measures but cannot guarantee absolute security.
11.1 We may contact you via the contact details you give us (email, SMS, phone, post). Please keep them current.
Assignment: We may assign/transfer this Agreement. You must obtain our written consent to assign your rights or obligations.
Force majeure: Neither party is liable for failure/delay caused by events beyond reasonable control (e.g., natural disasters, widespread outages), provided reasonable steps are taken to mitigate.
Governing law: New Zealand law applies.
Agreement: These Consumer Terms (including any Specific Terms) between you and SC Internet Limited.
Charges: The fees for using our services.
Early Termination Charge (ETC): A fee that may apply if you cancel a fixed-term plan before it ends.
Equipment: Devices (e.g., modems, ONT, SIM) used to access our services.
Plan: Your selected bundle of services and inclusions.
Services: Our consumer services (e.g., internet, mobile, voice).
Specific Terms: Extra terms that apply to particular services or promotions.
We’re a 100% Kiwi-owned provider. We only collect what we need to deliver your service, bill you, keep the network secure, and improve our products. You can access or correct your info anytime. See our Privacy Policy and Terms for details. Read our Privacy Policy and Terms.