eSIM

Instant activation, no plastic, two numbers in one phone.

Mobile

Reliable mobile plans tailored to you.

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Business

Smart connectivity for growing teams.

VoIP Services

Crystal-clear calling with cloud voice.

Modern SIM, zero plastic

eSIM for phones & tablets

With eSIM you can activate service digitally—no waiting, no physical card. Keep your existing number or add a second line for work or travel in the same device.

  • Instant digital activation
  • Dual numbers (work/personal)
  • Better for the environment
  • Great for roaming eSIMs
  • Fewer lost/damaged SIM issues
  • Manage profiles in settings
Get an eSIM Need help?
Compatibility

Most newer iPhone and Android models support eSIM. Some imported devices may restrict eSIM or carrier features.

Check my device Wi-Fi Calling
Keep your software up to date and ensure your device is carrier-unlocked for the best experience.
Two lines

Dual-number capability

Run personal and work numbers on one phone. Assign which line handles calls, texts, and mobile data.

Travel smart

Local data while abroad

Keep your NZ number active and add a local eSIM for data at your destination. Switch data lines in one tap.

Eco-friendly

Less plastic, less waste

No physical packaging or shipping—activate digitally and help reduce environmental impact.

Activate in minutes

How to get and install an eSIM

Have a stable Wi-Fi connection and keep your phone charged.

1) Request your eSIM

New or existing customers can request an eSIM or swap from a physical SIM.

Order eSIM Swap SIM → eSIM
We’ll send you a secure QR code and setup instructions to your email.
2) Add the eSIM to your phone
iPhone
  1. 1
    Settings → Mobile Data → Add eSIM
  2. 2
    Scan the QR code (or enter details manually)
  3. 3
    Label your lines (e.g., Personal / Work)
  4. 4
    Choose default line & data line
Android (paths vary)
  1. 1
    Settings → Network & Internet → SIMs
  2. 2
    Add eSIM → Scan QR / Use activation code
  3. 3
    Set calling, SMS, and data preferences
If “Add eSIM” isn’t visible, update software and confirm your device is eSIM-capable & unlocked.
3) Port or keep your number

Bringing your number from another provider? We’ll text you to confirm (reply YES within the timeframe). Keep your old SIM active until we confirm completion.

How switching works
4) Keep your details handy
  • ICCID (SIM number) — shown in SIM details
  • EID (eSIM hardware ID) — sometimes needed for troubleshooting
  • Stable Wi-Fi and device passcode/FaceID
We’ll never ask for your full credit card number or passwords by email/SMS.
Questions? Contact us

Switching devices

Moving to a new phone? Remove the eSIM profile from your old device and install it on the new one using your original QR or a fresh activation (some QR codes are single-use).

If you’ve erased your QR or changed devices, request an eSIM re-issue.

Using both SIMs

Most dual-SIM phones use DSDS. You can receive on both, but only one line handles mobile data at a time. Choose your default for calls/SMS and your data line in settings.

  • Set per-contact default line (iPhone)
  • Toggle lines on the fly from quick settings
  • Combine with VoLTE and Wi-Fi Calling for best quality

Travelling with eSIM

  • Keep your NZ number active; add a local eSIM for data
  • Select the local eSIM as your data line, keep calls/texts on your NZ line
  • Check roaming and international call rates before you go
  • Download eSIMs over trusted Wi-Fi to avoid activation issues
Roaming info

eSIM FAQs

An eSIM is a built-in, programmable SIM that lets you activate service digitally—no physical card required.

Yes. Use one physical SIM and one eSIM—or two eSIMs on some models—to run work and personal lines simultaneously. Choose which line handles calls/SMS/data.

Delete the old profile and add it on your new phone using the original QR or a re-issued activation. Some QR codes are single-use—request a new one if needed.

No separate charge—usage is billed against your mobile plan as usual. Roaming/international rates still apply when relevant.
Visit eSIM Support